Eligibility for Cancellations:
- Initial Consultation: Cancellations must be made at least 48 hours before the scheduled appointment to receive a full refund.
- Follow-Up Consultation: Cancellations must be made at least 24 hours before the scheduled appointment to receive a full refund.
- In-Person Consultation: Cancellations must be made at least 48 hours before the scheduled appointment to receive a full refund.
- Online Consultation: Cancellations must be made at least 24 hours before the scheduled appointment to receive a full refund.
- Phone Consultation: Cancellations must be made at least 24 hours before the scheduled appointment to receive a full refund.
- Emergency Consultation: Non-refundable if canceled within 24 hours of the scheduled appointment.
- Group Consultation: Cancellations must be made at least 72 hours before the scheduled appointment to receive a full refund.
- Strategy Session: Cancellations must be made at least 48 hours before the scheduled appointment to receive a full refund.
- Follow-Up Review: Cancellations must be made at least 24 hours before the scheduled appointment to receive a full refund.
- Maintenance Session: Cancellations must be made at least 24 hours before the scheduled appointment to receive a full refund.
Process for Cancellations:
- Notification: Send an email to info@felixconsult.co with your booking details and the reason for the cancellation.
- Confirmation: You will receive a confirmation email once your cancellation request has been processed.
- Refund: Refunds will be processed within 7 business days of the cancellation confirmation. Refunds will be issued to the original payment method.
Late Cancellations and No-Shows:
- Late Cancellations: If you cancel less than the required notice period, you will be charged 50% of the consultation fee.
- No-Shows: If you do not show up for your scheduled appointment and do not notify us in advance, you will be charged the full consultation fee.
Rescheduling:
- Notice Period: You can reschedule your appointment without penalty if you notify us within the required cancellation notice period.
- Process: Send an email to info@felixconsult.co with your booking details and the new preferred date and time.
Exceptions:
- Special Circumstances: In cases of emergencies or unforeseen circumstances, please contact us as soon as possible to discuss potential exceptions to our cancellation policy.
For any questions or concerns regarding our cancellation policy, please contact us at info@felixconsult.co or 240-609-5680.